Email & SMS Marketing
Terms & Conditions

The terms that apply when you subscribe to hear from us

These Email & SMS Marketing Terms and Conditions ("Marketing Terms") apply to any individual who subscribes to receive marketing communications from The Onur Salon Inc. ("Onur Salon," "we," "our," or "us"), including:

• Visitors who submit their email address on our website at onursalon.com
• Clients who opt in to SMS or email at the time of booking or in-salon
• Customers who check the marketing opt-in box at checkout
• Anyone who texts a keyword to our SMS short code or long code
• People who enter our promotional campaigns, competitions, or giveaways

By subscribing through any of these channels, you confirm that you have read, understood, and agree to these Marketing Terms, our Privacy Policy, and our Terms of Service.

We collect consent in full compliance with the CAN-SPAM Act for email and the Telephone Consumer Protection Act (TCPA) for SMS. Specifically:

• Email: You subscribe by actively submitting your email address via a sign-up form, checking an opt-in box at checkout, or providing your email during an in-salon visit and confirming you wish to receive marketing messages. Pre-checked boxes are never used.
• SMS: You subscribe by providing your mobile number and explicitly checking an opt-in checkbox or texting a keyword. The sign-up point includes a clear disclosure stating: "By subscribing, you agree to receive recurring automated marketing text messages at the number provided. Consent is not a condition of purchase. Msg & data rates may apply. Reply STOP to unsubscribe."
• In-salon: Staff will ask for verbal or written opt-in. Your contact information is never added to marketing lists without your explicit consent.

We maintain records of all consent, including date, time, IP address, and the specific opt-in point, in compliance with TCPA and FTC requirements.

We respect your inbox and your attention. Below is the type and frequency of communications you can expect from each channel:

We will never send more than 4 marketing SMS messages per month. Transactional messages (booking confirmations, appointment reminders) do not count toward this limit.

When you subscribe to our marketing communications, we collect and process your name, email address, and/or mobile phone number. This information is used solely to deliver the communications you have opted into and to manage your subscription preferences.

We will never sell, rent, or share your contact information with third-party marketers. Your data is processed by our email and SMS marketing platforms (such as Klaviyo or similar) under strict data processing agreements. For full details on how your data is collected, stored, and protected, please read our Privacy Policy.

You have the right to access, correct, or request deletion of your marketing data at any time by contacting us at info@onursalon.com.

From time to time, Onur Salon may run promotional campaigns, giveaways, or competitions communicated through our marketing channels. Any such campaign will include its own specific terms and conditions at the point of entry. The following general rules always apply:

• Promotions are valid for the stated period only and while supplies or availability last
• Discount codes are single-use per customer unless stated otherwise
• Promotional offers cannot be combined with other active offers unless explicitly stated
• Onur Salon reserves the right to cancel or modify any promotion in the event of technical errors, fraud, or circumstances beyond our control
• Competition prizes are non-transferable and have no cash equivalent unless stated otherwise
• By entering a competition, you consent to the use of your first name and general location (e.g. "a client from the Upper East Side") in any winner announcement, unless you opt out

Our marketing communications are managed and delivered through trusted third-party platforms. By subscribing, you acknowledge that your contact information is processed by these platforms under their own terms of service and privacy policies:

• Email platform (e.g. Klaviyo, Mailchimp, or equivalent) — manages list storage, campaign delivery, and unsubscribe processing
• SMS platform (e.g. Klaviyo SMS, Postscript, or equivalent) — manages opt-in records, message delivery, and STOP processing
• Shopify — captures and stores opt-in data at checkout
• Fresha — captures opt-in preferences at the point of booking

All platforms we work with are contractually bound to process your data only for the purpose of delivering our communications and in accordance with applicable privacy law.

The following disclosures are required under TCPA and CTIA (Cellular Telecommunications Industry Association) guidelines and apply specifically to SMS subscribers:

• Program name: Onur Salon Marketing Alerts
• Message frequency: Recurring messages. Frequency varies; maximum 4 marketing messages per month.
• Msg & data rates: Message and data rates may apply based on your mobile carrier plan.
• Supported carriers: All major US carriers including AT&T, Verizon, T-Mobile, Sprint, US Cellular, and others. Carrier support may vary.
• Opt-out: Reply STOP at any time to unsubscribe from all SMS marketing.
• Help: Reply HELP for assistance or contact us at info@onursalon.com.
• Consent: Consent to receive marketing SMS is not a condition of purchasing any goods or services.

Onur Salon is not responsible for any charges or fees applied by your mobile carrier in connection with your receipt of SMS messages.

All email communications from Onur Salon comply with the CAN-SPAM Act of 2003 (15 U.S.C. § 7701 et seq.). In every commercial email we send:

• The "From," "To," and routing information is accurate and identifies Onur Salon as the sender
• Subject lines are honest and not misleading
• The email is identified as an advertisement where required
• Our valid physical postal address is included: 1225 3rd Avenue, New York, NY 10021
• A clear and conspicuous one-click unsubscribe mechanism is included
• Opt-out requests are honored promptly and no further commercial email is sent after unsubscription

In accordance with the FTC's Endorsement Guides (16 C.F.R. § 255), Onur Salon will clearly disclose any material connections when featuring client testimonials, influencer partnerships, or sponsored content in our email or SMS campaigns. Client reviews featured in our communications are genuine and uncompensated unless explicitly stated otherwise.

Any promotional partnership, gifted service, or affiliate arrangement that influences content shared through our marketing channels will be clearly labeled with "#ad," "#gifted," "#sponsored," or an equivalent disclosure.

We may update these Marketing Terms from time to time to reflect changes in our practices, applicable law, or the platforms we use. When material changes are made, we will notify active subscribers via email before the changes take effect. Continued subscription after notification constitutes acceptance of the revised terms.

The current version of these Marketing Terms is always available at this URL and is referenced in the footer of every email we send.

These Marketing Terms are governed by the laws of the State of New York, United States, and applicable federal law including the CAN-SPAM Act and TCPA. Any disputes shall be subject to the jurisdiction of the courts of New York County, New York.

Last Updated: May 2026  ·  The Onur Salon Inc.  ·  New York, NY
This document governs marketing communications only. For all other legal terms, see our Terms of Service.