Refund policy
@import url('https://fonts.googleapis.com/css2?family=Cinzel:wght@400;600;700&family=Cormorant+Garamond:ital,wght@0,300;0,400;0,500;1,300;1,400&display=swap');
.os-policy-wrap { max-width: 860px; margin: 0 auto; padding: 60px 32px 80px; font-family: 'Cormorant Garamond', Georgia, serif; font-weight: 300; font-size: 17px; line-height: 1.85; color: #1a1a1a; background: #fff; }
.os-policy-badge { display: block; text-align: center; margin-bottom: 48px; }
.os-policy-badge-inner { display: inline-block; border: 1.5px solid #8B2FC9; padding: 10px 28px; letter-spacing: 0.28em; font-family: 'Cinzel', serif; font-size: 10px; color: #8B2FC9; text-transform: uppercase; }
.os-policy-title { font-family: 'Cinzel', serif; font-size: clamp(26px, 4vw, 38px); font-weight: 700; color: #1a0030; text-align: center; letter-spacing: 0.08em; margin: 0 0 12px; line-height: 1.25; }
.os-policy-subtitle { text-align: center; font-size: 15px; font-style: italic; color: #7a6a8a; margin: 0 0 40px; font-weight: 300; }
.os-gold-rule { display: block; width: 120px; height: 1.5px; background: linear-gradient(90deg, transparent, #C9A535, transparent); margin: 0 auto 48px; }
.os-section-title { font-family: 'Cinzel', serif; font-size: 13px; font-weight: 600; letter-spacing: 0.22em; text-transform: uppercase; color: #8B2FC9; margin: 48px 0 16px; padding-bottom: 10px; border-bottom: 1px solid #f0e8f8; }
.os-policy-wrap p { margin: 0 0 18px; color: #2a2a2a; }
.os-policy-wrap ul { margin: 0 0 18px 0; padding-left: 22px; }
.os-policy-wrap ul li { margin-bottom: 10px; color: #2a2a2a; padding-left: 8px; }
.os-policy-wrap ul li::marker { color: #C9A535; }
.os-highlight-box { background: #faf7ff; border-left: 3px solid #8B2FC9; padding: 20px 24px; margin: 28px 0; font-size: 15.5px; font-style: italic; color: #3a2a4a; border-radius: 0 4px 4px 0; }
.os-contact-block { background: #1a0030; color: #f5f0eb; padding: 32px 36px; margin-top: 56px; border-radius: 2px; }
.os-contact-block .os-contact-title { font-family: 'Cinzel', serif; font-size: 13px; letter-spacing: 0.2em; color: #C9A535; text-transform: uppercase; margin: 0 0 16px; }
.os-contact-block p { color: #d4c8e8; margin: 0 0 8px; font-size: 15px; }
.os-contact-block a { color: #C9A535; text-decoration: none; }
.os-meta { text-align: center; font-size: 13px; color: #aaa; margin-top: 48px; font-style: italic; }
strong { font-weight: 600; color: #1a0030; }
.os-steps {
counter-reset: step-counter;
list-style: none;
padding: 0;
margin: 24px 0;
}
.os-steps li {
counter-increment: step-counter;
position: relative;
padding: 16px 16px 16px 64px;
margin-bottom: 16px;
background: #faf7ff;
border-radius: 4px;
font-size: 16px;
color: #2a2a2a;
}
.os-steps li::before {
content: counter(step-counter);
position: absolute;
left: 18px;
top: 50%;
transform: translateY(-50%);
width: 32px;
height: 32px;
background: #8B2FC9;
color: #fff;
border-radius: 50%;
display: flex;
align-items: center;
justify-content: center;
font-family: 'Cinzel', serif;
font-size: 13px;
font-weight: 700;
}
.os-eligibility-table {
width: 100%;
border-collapse: collapse;
margin: 24px 0;
font-size: 15.5px;
}
.os-eligibility-table th {
background: #1a0030;
color: #C9A535;
font-family: 'Cinzel', serif;
font-size: 11px;
letter-spacing: 0.16em;
text-transform: uppercase;
padding: 14px 18px;
text-align: left;
font-weight: 600;
}
.os-eligibility-table td {
padding: 13px 18px;
border-bottom: 1px solid #f0e8f8;
color: #2a2a2a;
vertical-align: top;
}
.os-eligibility-table tr:nth-child(even) td { background: #faf7ff; }
.os-tag-yes { color: #2e7d32; font-weight: 600; }
.os-tag-no { color: #c0392b; font-weight: 600; }
.os-tag-cond { color: #e65100; font-weight: 600; }
.os-legal-note {
background: #f8f8f8;
border: 1px solid #ddd;
padding: 18px 22px;
font-size: 14px;
color: #5a5a5a;
font-style: italic;
margin-top: 40px;
border-radius: 4px;
}
Onur Salon Inc. · 1225 3rd Avenue, New York, NY 10021
Refund & Return Policy
For retail product purchases — clear, fair, and fully compliant with New York State law
We stand behind every product we carry. If something isn't right, we want to make it right. This policy covers all retail product purchases made in-salon and through our online store at onursalon.com. For service-related concerns, please see our Booking & Cancellation Policy.
01 — Return Window
We accept returns on eligible retail products within 14 days of the purchase date — whether purchased in-salon or online.
In compliance with New York General Business Law §218-a, this policy is clearly posted at our salon and on our website. If you purchased a product and no return policy was communicated at the time of sale, New York State law entitles you to a return within 30 days with proof of purchase.
02 — Eligibility at a Glance
| Item / Situation | Eligible? | Notes |
|---|---|---|
| Unopened, unused product in original packaging | ✓ Yes | Full refund or exchange within 14 days |
| Opened product — less than 25% used, with documented issue | ◐ Case by case | Defective or incorrectly described products eligible for refund |
| Product used more than 25% | ✗ No | Not eligible for return unless defective |
| Damaged or defective product | ✓ Yes | Full refund or replacement regardless of usage, within 30 days |
| Product received in error | ✓ Yes | Full refund or exchange + return shipping covered by us |
| Gift cards | ✗ No | Gift cards are non-refundable (NY GBL §396-i) |
| Sale / clearance items | ✗ Final Sale | Clearly marked final sale items are not eligible for return |
| Salon services | ✗ Not Covered | See Booking & Cancellation Policy for service concerns |
03 — How to Initiate a Return
- Contact us first. Email info@onursalon.com with your order number, the product(s) you wish to return, and the reason. We will respond within 2 business days.
- Receive authorization. Do not ship items back without first receiving a return authorization from us. Unauthorized returns may be refused.
- Package the item. Include the original receipt or order confirmation and the product in its original packaging where possible.
- Ship or bring it in. For online purchases, we will provide return shipping instructions. For in-salon purchases, you may bring the item directly to the salon.
- Receive your refund or exchange. Once we receive and inspect the item, we will process your refund or exchange within 5 business days.
04 — Refund Methods
In accordance with New York State law, refunds will be issued in the following forms:
- Online purchases: Refunds are issued to the original payment method (credit/debit card). Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.
- In-salon purchases (paid by card): Refunded to the original card, typically within 3–5 business days.
- In-salon purchases (paid by cash): Refunded in cash at the time of return, or as store credit at your preference.
- Exchange: We are happy to exchange eligible products for another product of equal or greater value (you pay the difference).
- Store credit: Available as an alternative to a monetary refund, valid toward any future in-salon or online purchase.
05 — Return Shipping
For online purchases:
- If the return is due to our error (wrong item sent, defective product), we will cover return shipping costs in full.
- If you are returning for other reasons (e.g., change of mind on an eligible item), return shipping costs are the responsibility of the customer.
- We recommend using a tracked shipping method, as we cannot be responsible for items lost in transit.
Original shipping charges are non-refundable unless the return is due to our error.
06 — Defective or Damaged Products
If your product arrives damaged or defective, please contact us within 30 days of receipt with photos of the damage. We will either replace the product or issue a full refund, including any shipping costs. We take product quality seriously and appreciate your feedback, as it helps us maintain our standards.
07 — In-Store vs. Online Purchases
Products purchased in-salon are subject to the same 14-day return window. Please bring your original receipt and the product to the salon during our business hours. You are not required to ship items if they were purchased in-person.
Legal Note: This policy is published in compliance with New York General Business Law §218-a, which requires retailers to clearly post their return policies. Consumers who believe their rights have been violated may file a complaint with the New York State Division of Consumer Protection at dos.ny.gov or by calling 1-800-697-1220.
Returns & Refund Inquiries
Onur Salon Inc.
1225 3rd Avenue, New York, NY 10021
Email: info@onursalon.com
Website: www.onursalon.com
Include your order number and "Return Request" in your subject line for fastest processing.
